Block Tempest is a mobile puzzle game published by Purplesky Infotech LLP. This page is the official support page for the game.

Support is handled by email. There is no in-game support account, no login, and no support ticket portal — simply email us and describe what you are seeing.

To help us resolve your issue faster, please include the details listed in section 11 whenever you write to us.

If something in the game is not behaving the way you expect — a level not progressing, a control not responding, or progress that does not appear to save — try the following first:

• Fully close the game and reopen it.
• Restart your device.
• Make sure you are running the latest version of Block Tempest from the App Store or Google Play.

Block Tempest saves your progress locally on your device. Because the game has no accounts and no cloud save, progress does not transfer between devices, and uninstalling the game removes your saved progress from that device.

If the problem continues, email us with a description of what happened and what you expected instead.

If Block Tempest closes unexpectedly, these steps resolve most crash reports:

• Restart your device and open the game again.
• Update to the latest version of the game.
• Make sure your device has free storage space available.
• Update your device operating system if an update is available.

Block Tempest does not currently include an automatic crash-reporting service, so crashes are not reported to us automatically. If you experience a crash, please tell us about it by email — your report is how we find out.

If the game feels slow, stutters, or drains battery faster than you expect:

• Close other apps running in the background.
• Restart your device.
• Check whether your device is in a battery-saver or low-power mode, which can limit performance.
• Make sure you have free storage space available.
• Confirm that you are running the latest version of the game.

If performance is still poor, let us know your device model and operating system version so we can investigate.

Advertising in Block Tempest is delivered by Google AdMob. Ads are requested from Google at the moment they are shown, which means an ad may not always be available.

Common reasons an ad does not appear:

• Your device has no internet connection, or the connection is unstable. Ads cannot load offline.
• No suitable ad was available from Google at that moment. Ad availability varies by region and over time.
• A network restriction, VPN, or content filter on your connection is blocking the ad request.

Ads are not required to play the core game. If an ad does not load, you can continue playing — although rewarded ads specifically cannot grant their reward if no ad is available to watch.

Rewarded ads are optional. You choose whether to watch one in exchange for an in-game reward — you are never required to watch a rewarded ad to keep playing.

If a rewarded ad will not start or will not play through:

• Check that you have a stable internet connection.
• Wait a short while and try again — ad availability from Google changes over time.
• Close and reopen the game, then try again.

A reward is granted only after the ad has been watched to the point Google’s advertising service reports it as complete. Skipping or closing an ad early may mean the reward is not granted.

If you watched a rewarded ad but did not receive the reward, the most common causes are:

• The ad was closed or skipped before it finished.
• The internet connection dropped during playback, so completion was not reported back to the game.
• The game was interrupted — for example by an incoming call — before the reward could be applied.

Because Block Tempest has no player accounts and no server-side player data, rewards are applied locally on your device and we cannot grant a reward to your device remotely.

If this happens repeatedly, please email us with the details in section 11 so we can investigate the behaviour in the game.

Interstitial ads are full-screen ads that may appear at natural breaks in play — not during active gameplay.

You can dismiss an interstitial using the close control provided within the ad itself. That control is part of Google’s ad format, so its exact appearance and the short delay before it becomes active are determined by the ad, not by the game.

If an interstitial appears to freeze or will not close, closing and reopening the game will return you to play. Please report it to us if it happens more than once.

Block Tempest supports offline play. The core game can be played without an internet connection, and your progress is saved locally on your device.

While offline, ads cannot be requested or displayed. This means rewarded ads are unavailable offline, and interstitials will not appear. This is expected behaviour.

Block Tempest does not require an account, does not ask for your name, email address or phone number, and stores gameplay data locally on your device. The game does include advertising delivered by Google AdMob.

Full details — including what Google’s advertising services may process, how Google’s User Messaging Platform is used, and the choices available to you — are set out in the Block Tempest Privacy Policy.

If your question is not answered there, email us and we will respond.

Bug reports are welcome and genuinely useful. To help us reproduce the problem, please include as much of the following as you can:

• Device model (for example, iPhone 14 or Samsung Galaxy S23)
• Operating system version (for example, iOS 18 or Android 14)
• Block Tempest version number, if you know it
• What you were doing when the problem occurred
• What you expected to happen, and what happened instead
• Whether the problem happens every time or only sometimes
• A screenshot or screen recording, if you are able to capture one

Please do not include passwords, payment details, or other sensitive personal information in your report — we never need them, and the game never asks for them.

Email the Block Tempest support team and we will get back to you.

• Publisher: Purplesky Infotech LLP
• Support email: sales@purpleskyinfotech.com
• Website: www.purpleskyinfotech.com
• Privacy Policy: www.purpleskyinfotech.com/privacy/block-tempest